Refund & Cancellation Policy
Last updated: 10 October 2026
Refund eligibility
Refunds are considered when a technical fault or access issue prevents use of the purchased software and we cannot resolve it. This is not a general money-back guarantee or a seven-day trial. Consumer rights and refunds required by applicable law remain unaffected.
What is not covered
Change of mind, unmet expectations about predictions or healing, and business-income outcomes do not qualify for a refund solely on those grounds. We do not guarantee these outcomes.
Request a review
Email shubhsoftwares@gmail.com or WhatsApp 9910124156 with your purchase email, order/payment reference and description of the technical issue. Provide screenshots if helpful, but never passwords, CVV, UPI PIN or full payment credentials. Support hours are 10 AM–5 PM IST.
Review and processing
We will investigate the issue and communicate the outcome and any troubleshooting steps. Approved refunds are returned through Razorpay to the original payment method. Timing depends on the payment provider and bank; we will share the refund reference when available.
Cancellation and failed payments
Cancelling before successful payment creates no paid purchase. For a debit without a confirmed order, contact support before paying again so the transaction can be checked. After access is delivered, cancellation is governed by the technical-issue refund terms and applicable law.
Current checkout status
Purchases are paused until instant software delivery is ready. The website must not charge customers or claim delivered access while the service is unavailable.
Company & grievance contact
Snoowball Media Private Limited
CIN: U62090UP2025PTC234622
GSTIN: 09ABRCS5690R1ZY
C/O AJAY KUMAR GUPTA, JAGRITI VIHAR, S NAGAR, Kavi Nagar, Ghaziabad, Ghaziabad-201002, Uttar Pradesh, India
Grievance email: snoowballmedia@gmail.com
Support: 10 AM–5 PM IST